Delivery Information
We deliver nationwide across South Africa, ensuring your recovery essentials arrive safely and reliably.
All orders are processed with care and dispatched as quickly as possible so you can focus on your recovery while we handle the rest.
Processing Times
Orders are typically processed within 1–2 business days.
Orders are typically processed within 1–2 business days.
Delivery Timeframes
Standard delivery takes 3–7 business days, depending on your location.
Delivery times may vary based on your area and courier schedules.
Shipping Methods
We offer the following delivery options:
Pargo Pickup Point
Collect your order from a convenient pickup location near you.
- You will receive a collection notification via SMS or email
- A Pargo code will be provided
- You must present your Pargo code and valid ID to collect your parcel
- Parcels must be collected within 7–8 days, after which they may be returned to us
You may nominate someone to collect on your behalf, provided they have the required code and identification.
Home Delivery
Have your order delivered directly to your door at a time that suits you.
Shipping Costs
Shipping costs are calculated at checkout based on your selected delivery method and location.
Order Tracking
Once your order has been dispatched, you will receive tracking details to monitor your delivery.
Delivery Delays
While we aim to meet all delivery timeframes, delays may occasionally occur due to factors beyond our control, including courier or logistics provider delays.
Third-Party Delivery Providers
We make use of trusted third-party delivery partners, including Pargo and courier services, to fulfil deliveries.
Uncollected Parcels
If a parcel is not collected within the specified timeframe, it may be returned to us. Additional delivery fees may apply for re-dispatch.
Incorrect or Missing Orders
If you experience any issues with your delivery, please contact us as soon as possible so we can assist you.
Contact Us
If you have any questions about your order or delivery, please reach out to us:
📧 Email: info@mellowmamma.co.za